dwpTerms of Use

We at dwp operate an online sportsbook and gaming platform available to users in jurisdictions where our services are legally permitted. These terms set out the conditions under which you access our dwp platform, open an account, deposit and withdraw funds, and participate in markets and games. By using dwp, you accept these terms in full.

Our dwp services include football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports offerings. We process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment virtual account, e-wallet, mobile banking, local payment, and other payment methods. All activity on dwp is subject to our verification and compliance procedures.

We do not offer our services in jurisdictions where online wagering is prohibited by law. It is your responsibility to verify that your location and use of dwp comply with applicable local regulations. Our services are available only where local law permits.

Account Opening and Eligibility on dwp

To open an account on dwp, you must be of legal age in your jurisdiction and provide accurate personal information. We require a valid email address, phone number, full name, and date of birth. When you register on dwp, you confirm that all information you supply is truthful and complete. We reserve the right to verify your identity through documentation, including a national ID, passport, or driver's license.

One person may hold only one account on dwp. If we detect duplicate accounts, linked accounts, or fraudulent registration, we may suspend or close your account and forfeit any balance. Our dwp team monitors for account abuse and reserved the right to investigate any activity we consider unusual or in breach of these terms.

Our dwp Account Verification Process

After registration, we ask you to verify your email and phone number via one-time codes. We then request identity verification — a photo of your ID and sometimes a selfie. Our dwp team reviews these documents within standard timeframes. Once your account is verified, you can deposit and use our platform. If verification is delayed or declined, we notify you via email and provide guidance on next steps.

We enforce verification on dwp to protect both our users and our platform from fraud and regulatory breach.

Deposits, Withdrawals, and Payment on dwp

We at dwp accept deposits via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet virtual accounts). Deposits are credited to your dwp account once we verify receipt of payment. E-wallet deposits typically confirm within minutes; bank transfers may take up to one business day.

When you withdraw from dwp, funds are returned to your original payment method or, if authorised by you, to an alternative method. We process withdrawal requests through standard verification windows. If your withdrawal is your first or if the amount triggers our compliance review, we may request additional documentation. Once verified, we initiate the withdrawal. We do not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

Our dwp payment processing is subject to anti-money-laundering (AML) and know-your-customer (KYC) regulations. We may delay, decline, or freeze withdrawals if we have reasonable suspicion of illegal activity or if you fail to provide requested verification. We comply with all applicable laws and report suspicious activity where legally required.

Deposit minimum

The lowest amount we accept for a single deposit on dwp. This varies by payment method.

Withdrawal verification

Our process of confirming your identity and compliance before releasing withdrawal funds from dwp.

Payment method

The destination or source of funds on dwp — such as mobile banking, local payment, or a online payment virtual account.

Bonus Terms and New-Member Offers on dwp

We at dwp periodically offer promotional credits (new-member offers) to newly verified accounts. These offers are non-transferable and non-refundable. The offer is credited to your account after verification and deposit; terms specify the expiration window and any usage restrictions. Certain markets or games on dwp may not be eligible for offer credit — we disclose these restrictions in the offer terms before activation.

Offer credits cannot be withdrawn as cash; they must be used within dwp for markets and games. If your account is closed or suspended before the offer expires, any remaining credit is forfeited. We reserve the right to modify or cancel offers at any time. Abuse of offer terms — such as rapid deposit and withdrawal cycles to extract the offer as cash — may result in account closure and forfeiture of your balance.

Market Settlement and Dispute Resolution on dwp

We at dwp settle all market outcomes based on official published results. For football markets (Liga 1, Piala AFF, Champions League), we settle based on the official league or tournament announcement. For live-dealer games, settlement occurs once the dealer concludes the round. For slot games, settlement is immediate upon spin completion.

If you believe a market was settled incorrectly on dwp, you must contact our support team within 30 days of settlement with evidence of the claimed error. Our dwp team will review your claim. If we find a genuine error, we correct your account. If we determine the settlement was correct, we uphold it. Our decision on disputed settlements is final unless we have made a manifest computational error.

Suspension and Account Closure on dwp

We at dwp reserve the right to suspend or close your account if we believe you have breached these terms, engaged in prohibited conduct, or posed a compliance risk. Prohibited conduct includes duplicate accounts, fraud, collusion, money laundering, or use of dwp services in prohibited jurisdictions. If we close your account, we retain your balance pending investigation. If no violation is found, we refund your balance. If a violation is confirmed, we forfeit the balance per applicable law.

You may request account closure at any time. When you request closure on dwp, we freeze further activity and process withdrawal of your remaining balance to your registered payment method. Closure is permanent; reopening is at our discretion.

Our dwp Privacy and Data Policy

We at dwp collect personal data — email, name, phone, ID, bank details, transaction history — to verify your identity, process payments, and comply with law. We store this data securely on encrypted servers. We do not share your data with third parties except where required by law (regulators, law enforcement) or to process payments (our payment partners).

You have the right to access, correct, or delete your personal data on dwp, subject to legal retention requirements. Contact our support team to exercise these rights. We retain transaction data for seven years to comply with financial regulations.

Jurisdiction and Applicable Law

Our dwp platform is governed by the laws of the jurisdiction in which we operate. We do not offer services in jurisdictions where online wagering is prohibited. Users are responsible for verifying compliance with their own jurisdiction's laws. If you access dwp from a prohibited jurisdiction, we may suspend or close your account without liability.

Any dispute arising from these terms or your use of dwp shall be resolved through our internal dispute process first. If unresolved within 30 days, either party may pursue legal action through applicable courts.

Final Terms and Contact

We at dwp may update these terms at any time. Changes take effect upon posting to our platform. Continued use of dwp after changes constitute your acceptance of the revised terms. Our support team is available via email or in-app messaging if you have questions about these terms or your dwp account. We maintain support availability across major cities including Jakarta, Surabaya, Bandung, and Medan.

These terms represent our full agreement with you regarding dwp services. No other communications, promises, or representations override these written terms.