dwp Privacy Policy

This page describes what we collect when you use dwp and how we keep that data protected. We at dwp collect personal information to verify your identity, process your deposits and withdrawals, settle your market outcomes, and provide customer support. Our dwp platform processes data from users in supported jurisdictions where online gaming and sportsbook activity comply with local law.

We collect your email address, phone number, full name, date of birth, and identity documents during account registration. We also collect payment information (your bank account number or e-wallet identifier) when you deposit or withdraw. Our dwp servers log your activity — which markets you enter, which games you play, your session history, and your transaction records. We use this data to operate our platform, prevent fraud, and comply with legal obligations.

Our dwp privacy commitments are outlined below. If you have questions about how we handle your data, contact our support team via email or in-app messaging.

What Data We Collect on dwp

We at dwp collect the following categories of data when you register and use our platform. First, we collect identity data: your email address, phone number, full name, date of birth, and a photo of your national ID, passport, or driver's license. We use this to verify your identity and comply with anti-money-laundering regulations. Second, we collect payment data: your bank account number or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details). We use this to process your deposits and withdrawals. Third, we collect activity data: which football markets (Liga 1, Piala AFF, Champions League) you enter, which live-dealer games you play, which slot games you spin, and your esports market entries. We also log your session timestamps, your stake amounts, and your outcomes.

We do not collect your password in plain text — we store only an encrypted hash. We do not collect your full payment card details; we use tokenized references instead. We do not sell your personal data to third parties. Our dwp platform uses your data only for account management, fraud prevention, legal compliance, and customer support.

How We Use Your Data on dwp

We at dwp use your identity data to verify your account and comply with anti-money-laundering and know-your-customer (KYC) regulations. We use your payment data to process deposits and withdrawals. We use your activity data to settle your market outcomes, calculate your balance, and generate your transaction history. Our dwp team also uses activity data to detect unusual patterns that may indicate fraud or account compromise — for example, if a withdrawal request comes from a new device or location, we may flag it for additional verification.

We do not use your data for marketing purposes unless you explicitly opt in. We do not share your data with third-party advertisers. Our dwp platform may share your data with payment processors (to confirm your bank transfer or e-wallet deposit), with our hosting provider (to store your account records), and with legal authorities if required by law. We disclose these relationships below.

Third-Party Processors and Data Sharing on dwp

Our dwp platform relies on third-party service providers to operate. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, and bank transfer routing) receive your payment information to confirm deposits and withdrawals. Our hosting provider stores your account data on servers that may be located outside your jurisdiction — we use encryption to protect data in transit and at rest. Our email service provider sends you verification codes and account notifications. Our dwp team does not control how these third parties use your data beyond what is necessary to provide our service, but we select providers that maintain security standards comparable to our own.

We at dwp may disclose your data if required by law — for example, if a court orders us to provide account records, or if a financial regulator requests information about your transactions. We will notify you of such requests unless we are legally prohibited from doing so. Our dwp policy is to disclose only the minimum data necessary to comply with the legal requirement.

We at dwp encrypt your data in transit and at rest, and we limit access to your information to authorized dwp staff only.

Cookies and Tracking on dwp

Our dwp platform uses cookies to maintain your session and remember your preferences. A session cookie stores your login token so you do not need to re-enter your password on every page. A preference cookie may store your language choice or your preferred payment method. These cookies are essential to dwp's operation and do not require your consent. We do not use cookies to track your behavior across other websites.

Our dwp platform may use analytics tools to measure how users interact with our interface — for example, which sections are visited most often, or where users encounter errors. This data is aggregated and does not identify you personally. We use it to improve our dwp platform's usability and performance.

Session cookie

A temporary cookie that stores your dwp login token and expires when you close your browser.

Preference cookie

A persistent cookie that stores your dwp language choice or payment method preference.

Analytics data

Aggregated, non-identifying information about how users interact with our dwp platform.

Your Rights and Our dwp Data Retention Policy

We at dwp retain your data for as long as your account is active and for a period after account closure to comply with legal and financial regulations. Your identity documents are retained for at least five years after your account closes. Your transaction history is retained for at least seven years. Your payment information is retained only as long as necessary to process your final withdrawal; after that, we delete it. If you request account deletion, we will delete your personal data except where we are required by law to retain it.

You have the right to request access to your data, to correct inaccurate data, and to request deletion where legally permitted. To exercise these rights, contact our dwp support team via email or in-app messaging. We will respond to your request within standard timeframes. Our dwp policy is to honor data-access requests from users in Jakarta, Surabaya, Bandung, Medan, and other supported locations.

Security and Data Protection on dwp

We at dwp use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. We encrypt sensitive data at rest using AES-256 encryption. We limit access to your data to authorized dwp staff who need it to perform their roles. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our dwp team does not guarantee absolute security — no system is immune to attack — but we maintain reasonable safeguards to protect your information.

If we discover a data breach that affects your account, we will notify you via email or in-app message as soon as reasonably possible. Our dwp policy is to disclose the nature of the breach, the data affected, and the steps we are taking to remediate it.

Changes to Our dwp Privacy Policy

We at dwp may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our dwp platform. Your continued use of dwp after such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we handle your data.

Our dwp services are available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, we do not offer access to our platform. It is your responsibility to verify that your location permits access to dwp before registering.